“Mein Schiff” leaves guests behind: Holidaymakers are entitled to that

Bremerhaven – Corona doesn’t stop, not even on the high seas!

Industry leaders such as AIDA, MSC and TUI Cruises have developed proper hygiene concepts. Nevertheless, tours have to be canceled again and again because the number of passengers or crew who have tested positive is too dangerous.

As in these two cases:

Case 1: The “Mein Schiff 1” belonging to TUI Cruises (Hamburg) left Bremerhaven on Wednesday evening for the Caribbean, leaving several hundred customers behind. “To protect guests and crew, we will reintroduce stricter occupancy limits on longer trips,” says Friederike Grönemeyer from TUI Cruises. “We know this is a huge disappointment for guests who have been looking forward to their time on board.”

Such a beautiful ship, but the TUI Mein Schiff 2 is currently not allowed to depart from Barbados (Caribbean).Photo: private

Case 2: The 939 cruise tourists on “Mein Schiff 2” were stuck in Barbados (Atlantic). According to the guests, there were already corona cases with the crew when embarking on January 14th. “That was kept from us passengers,” says BILD reader Andreas D. (54) from Dortmund, who is now back home. A TUI spokeswoman: “The trip had to be canceled because important parts of the restaurant crew were among the infected and service to the guest could no longer be guaranteed.”

In both cases, BILD naturally asked and TUI Cruises answered promptly:

“In both cases, we will of course reimburse the travel costs for the services booked through TUI Cruises in full (Journey Cancellation Mein Schiff 1) or proportionately (Journey Cancellation Mein Schiff 2). In order for guests to be able to catch up on the trip, we offered them a 10 percent discount on a cruise of their choice (until December 31, 2022) as a small compensation in both cases. There is no basis for more due to the unforeseeable and unavoidable corona circumstances.”

In plain language: No extra sausages!

BILD says what rights travelers have in such scenarios.

cancellation before the trip

Andreas Bohnes is one of Germany’s best-known cruise experts. The ship consultant assures: “If the entire journey is canceled before the start of the journey, the guest will automatically be reimbursed for the entire journey price.” Clear case for Bohnes!

Interesting: Guests who have individually booked a journey to the cruise and are therefore not subject to the package travel law, according to experience during the entire Corona period, are not left alone. Bohnes says: “Of course, the return trip was organized here and paid for. However, this is voluntary help on the part of the tour operator, which is why my basic recommendation is to book the tour operator’s arrival and departure package and to refrain from traveling individually at the moment.”

Tip from Bohnes: “Guests who want to combine their cruise with a hotel stay should ONLY plan their stay after the cruise, since if you stay at the port of departure beforehand, you are generally excluded from taking them on the cruise for safety reasons and to protect all guests and crew if the incidence at the port of departure is classified as ‘too risky’ by the shipping company.”

Cancellation during the trip

If the tour operator decides to interrupt the trip, the tour operator is obliged to take care of the return journey of the guests on board (the Package Travel Act applies here, ed.). Costs that arise in this context are also obligatory to be borne by the tour operator/shipping company. Bohnes explains: “In such cases, the guest is often offered an attractive discount when booking their next trip. Costs incurred by a guest in the run-up to a trip (test costs, taxi, ed.) if a trip had to be canceled can be sent to the tour operator for reimbursement.

If a voyage is terminated prematurely, each guest will be reimbursed the full voyage price per day for the unused days on board.

BILD reporter Kai Franzke Jr. (27) visited a few cruise ships (including TUI, AIDA, etc.) during the Corona period and always felt safe on board.  Here in conversation with Captain Peter Scha

BILD reporter Kai Franzke Jr. (27) visited a few cruise ships (including TUI, AIDA, etc.) during the Corona period and always felt safe on board. Here in conversation with Captain Peter Schade on the AIDAbluPhoto: Christian Spreitz

AIDA solves it like this:

Compensation of 50 percent of the travel price per day is granted for the days spent on board, and the guests are reimbursed 100 percent for the days lost due to the cancellation of the trip.

The exact amount of compensation is calculated from the travel price paid without a flight. In addition, guests will receive an on-board credit of 100 euros (single travelers) or 200 euros (couples) for a new booking until March 31, 2022.

How to book the right protection:

With the special Corona additional protection from HanseMerkur, which guests can take out in addition to their TUI Cruises travel cancellation insurance (or TUI Cruises premium protection), the cruise company offers the best possible protection for a carefree holiday.

In the event of illness during the trip, the insured guests are also optimally protected on site with TUI Cruises international health and emergency cover (already included in TUI Cruises premium cover). All medical treatment costs, also in connection with COVID-19, are covered by TUI Cruises international health and emergency cover (or TUI Cruises premium cover). For 86 euros per couple – but with a deductible.


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