innovative and collaborative human-centered consulting

Canadian consulting firm GSS combines predictive technologies and collaborative design in its projects to solve complex challenges and improve lives.

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An engineering consulting firm translating innovation into concrete solutions

The consulting company GSS, founded in 2005 in the greater Montreal area, offers services mainly in North America. It supports its clients in their optimization efforts within two types of projects: infrastructure modernization and operations management. It thus aims to improve the conditions of users and workers, while developing efficient systems over the long term. To do this, it proceeds in three iterative stages: design, simulation, then deployment accompanied by organizational learning.

GSS promotes values ​​of integrity, respect and solidarity, by taking an objective look at systems and operations, and by relying on collective intelligence for the development of solutions. It is perceived as an innovative company, both through its advanced technological tools and through its collaborative intervention approach facilitating the sustainability of the solutions deployed. She works in particular with universities and applied research laboratories in collaborative design and artificial intelligence. GSS is also about “quality by design”, a systems approach aimed at identifying the root causes of problems at the design level, rather than only and continuously addressing the symptoms.

Health system capacity issues

Before the pandemic, in Quebec and Canada, the health system was already experiencing capacity problems, both in terms of manpower and space. Several factors contribute to this: the aging of the population, the increase in the prevalence of chronic diseases and cancers, progress in medicine in terms of treatment and diagnosis, but also gaps in the design of spaces.

The pandemic has forced, in an accelerated way, a reorganization and rapid adaptation of spaces, highlighting the importance of patient circuits and the segregation of clienteles. Nevertheless, these operational issues must be considered during the design phase.

3D computer model for simulating patient journeys, staff movements and logistics flows within the hospital.

3D computer model for simulating patient journeys, staff movements and logistics flows within the hospital. GSS consulting

GSS and collaborative design

GSS proposes that when designing infrastructures or during redevelopment, a rigorous exercise of projection into the future (over a horizon of 10 to 15 years) be carried out with the right stakeholders and the right tools in order to ensure that the architecture facilitates the patient experience. The method to achieve this is called collaborative design or “Lean Design”.

In concrete terms, when planning the modernization of an infrastructure, all the people involved (workers, users, investors, architects, engineers, contractors, etc.) are brought together at the drawing board, and the design takes place in a collaborative manner. The main thesis of the firm GSS is that it is necessary to take the time to reflect well and to establish the processes and the modes of future functioning before designing spaces.

This collaborative design has already proven its worth during the major planning project for the new hospital complex (NCH) of the CHU de Québec, bringing together the clinical, teaching and research activities of two major hospitals in the city of Québec. Moreover, this is the first large-scale project in Canada integrating Lean Design into the entire work. GSS advisors supported the client and the government in operationalizing the approach.

Subsequently, several hospital modernization projects were inspired by this flagship project: the Lachine Hospital of the McGill University Health Center, the new Vaudreuil-Soulanges Hospital, the Maisonneuve-Rosemont Hospital in Montreal, and in France, the BAURéaLS technical platform (Emergencies, Resuscitation, Operating Rooms and Logistics) at the Lyon Sud hospital. Recently, the Société québécoise des infrastructures carried out pilot tests in the modernization of secondary schools.

During the modernization of Hôpital Maisonneuve-Rosemont in Montreal, no less than 80 to 150 participants met to experiment around 3D models produced in close collaboration with architects.

Digital twins or “Digital Twins”

Second GSS “weapon” for the optimization of concepts and operations: the predictive technology known as “digital twins”. It makes it possible to test investment or infrastructure transformation decisions through the simulation of operations. In the field of health, digital twins make it possible to simulate the organization of care, spaces and work, issues that are all the more crucial during pandemics.

GSS’s digital twins will soon be virtual reality environments powered by connected objects and artificial intelligence systems, which will allow users and healthcare professionals to navigate and visualize the impact of design choices on operation. . By testing a range of future scenarios, the flexibility and adaptability of spaces can be built into the equation early in the process.

Digital twins are also attracting a lot of attention in the airport field as well as in supply chain management. Coupled with “Lean Design”, the method has been successfully applied to the organization of airport terminals and the design of clinical and logistics platforms.

In addition, GSS has been offering training, coaching and support programs for leaders working to improve work organization for more than 15 years. With around twenty employees, the company is now seeking to open up to Europe by collaborating with French companies to publicize its model and inspire vocations. In full growth, GSS is also looking for new talents who want to join an innovation firm to imagine, explore and shape a better world for future generations.

Content designed and proposed by L’Agence Delta. The editorial staff of Le Figaro did not participate in the production of this article.


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