Delays, cancellations, often hair-raising communication. Thousands of Deutsche Bahn customers experience it every day. In these three cases, BILD has freed its readers from their very personal path sense.
Medical assistant Petra Schenk (53) from Cologne accompanied her father Michael (81), who always had to have an oxygen device with him for health reasons, on the ICE from Bremen to Cologne. Air conditioning broken, only 14 degrees in the compartment. Bahn offered a refund of 20 euros, BILD fought for the full ticket price (135 euros).
Pensioner Lydia Schwarck (65) from Klempau (Schleswig-Holstein) had put on the train to be on time with her husband Peter (74) on the holiday plane in Hamburg. The train was cancelled, the couple took a taxi to the airport. The railways refused to refund the 120 euros. Thanks to BILD, the money flowed.
BILD recovered 80 euros for train tickets booked online for Borussia Mönchengladbach fan Christian Gödde (51) from Andernach (Rheinl.-Pf.). The DB had previously refused, although the printed tickets were not valid for the entire route. Nasty: In the online train map, a private “Flixtrain” was hidden at the transfer station, which you have to pay for separately.
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